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How can I Integrate IBM Tivoli Netcool with Service Now?

I recently completed an integration of IBM Tivoli Netcool Impact 6.1 and Netcool/OMNIbus with ServiceNow. This blog will outline the process and methods that can be used to integrate the manager of managers (OMNIbus) with a service desk solution such as ServiceNow. The customer requirement was for any event that met a specific set of criteria would be […]

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