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Searching for the Holy Grail

Ever since I started deploying enterprise system management (ESM) solutions the Holy Grail has been finding a methodology for Rapid Deployment. Twenty to twenty-five years ago a typical project would not be counted in days or hours but months and years. I spent a pleasant 9 months in Frankfurt deploying Tivoli and when I left […]

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You’ve moved your service desk to the cloud now what about your monitoring tools?

For the last 20 years one of the most common requests that I have received at Orb Data is to perform an integration of the IBM monitoring tools with the customer’s service desk. When we first started the company in 1998 this was almost uniquely Remedy Action Request System (ARS) however at some point in […]

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