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DASH

Building Business Service Topology views with ServiceNow, Omnibus, Impact and DASH

In this blog I will take a look at how you can bring data from your ServiceNow CMDB to your OMNIbus events and use the Dashboard Application Service Hub (DASH) topology view to visualise the service component hierarchy and the impact of those events.

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The Challenge of ITM v6.3 and Jazz for SM

IBM Tivoli Monitoring v6.3 has introduced a number of new components to the ITM solution based around Jazz for Service Management and “The Dashboard Application Service Hub”, i.e. the renamed Tivoli Integrated Portal. So is this all just a case of rebadging? What is Jazz for SM and how does it shape up? The combination […]

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