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Service Desk

Visualising Netcool/OMNIbus Data with Grafana

IBM’s Dashboard Application Services Hub (DASH) gives us the ability to view data stored in the Netcool OMNIbus ObjectServer through customizable views and filters of varying complexity.  The ability to precisely design how alerts are presented to an operator is invaluable for an efficient workflow, but sometimes all you need is a high-level overview. When […]

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Using IBM Netcool Impact’s new RESTful API to integrate with Atlassian JIRA Service Desk.

  RESTful API “A new hope” Over the years I have done a fair number of IBM Netcool Impact to Service Desk integrations. Using a variety of methods such as: Perl script called via an Impact policy (JRExecAction) Impact policy leveraging the much used Web Services DSA (SOAP) The majority of these integrations used SOAP […]

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