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Project Management

Business value of ITSM – Part 2

In my earlier post about linking Projects to Business Value I talked about my 5 simple rules to ensure that the technical deliverables from projects achieve the ROI anticipated in the Business Case. I wanted to expand on the theme a little, and talk about how we’ve applied the principles to a number of IT Service Management […]

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How to deliver real Business value from IT Service Management Projects?

In the current, increasingly competitive business environment and consequential reducing margins, almost every industry sector is being forced to aggressively control costs. As a result, the days of unlimited IT budgets and painless project justifications are nothing more than a long distant memory. Against this backdrop, Managers and Project Leaders are subjected to ever increasing […]

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