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IT Service Management

Netcool Operations Insight – What exactly is it and how can I get it?

Only a few years ago when we were installing monitoring tools (and more specifically Data Warehouses) a common limiting factor was the storage capacity needed. However over the last few years and with the advent of cloud and very cheap storage the problem has shifted. The issue now is how companies can make sense of […]

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Predictive Monitoring – a worked example

I’ve blogged about predictive monitoring technologies before however I think there is now evidence that the tools are starting to be used as part of an IT team’s core toolset. The big change for me is that large software vendors such as IBM are now taking the tools very seriously to the extent that they […]

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IBM Netcool Operations Insight V1.2

UPDATE: Read Netcool Operations Insight – What exactly is it and how can I get it? IBM Netcool Operations Insight V1.2.0, introduced in this blog post, has recently gone GA. This update to the initial 1.1.0 version includes major releases of both the Netcool/OMNIbus and Netcool/Impact products. Also new to 1.2.0 is IBM Networks for […]

IBM SmartCloud Analytics – Predictive Insights 1.2.0.2

The Tivoli Analytics for Service Performance product, which I first wrote about here and here, has since been rebranded under the IBM SmartCloud Analytics umbrella and is now known as IBM SmartCloud Analytics – Predictive Insights. The latest 1.2.0.2 version introduces the following new features: Related Metrics: SmartCloud Analytics – Predictive Insights now allows you […]

Netcool Operations Insight: Questions and Answers

What is Netcool Operations Insight? Netcool Operations Insight is a combination of existing IBM products (Netcool/OMNIbus, Netcool/OMNIbus Message Bus Gateway and SmartCloud Analytics – Log Analysis) plus pre-written configurations and customisations for the different components to facilitate the integration and aid usability. What do the Netcool Operations Insight Integrations do? All alerts received by the […]

Netcool/OMNIbus Web GUI Maps

As a staple part of the Netcool/Webtop product, which is now shipped as Netcool/OMNIbus Web GUI, the Map interactive graphical view feature has been around for a long time but a recent customer engagement reminded me how useful it can be when there is a need for a high-level or management style dashboard view. If […]

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IBM Tivoli Analytics for Service Performance – Update

A few weeks back I wrote a blog post regarding Tivoli Analytics for Service Performance.  The test system that I set up to analyse data from an ITM Tivoli Data Warehouse implementation has now been running for over a month.  With the initial learning phase completed,  TASP has now started detecting metric anomalies and generating […]

IBM SmartCloud Analytics – Log Analysis: The Basics

IBM recently released the IBM SmartCloud – Log Analysis product, but what is it? What does it do? and how can it help you? The aim of the product is to facilitate the analysis of log files enabling trends or issues to be quickly identified hence minimising the time taken to resolve problems and maximising […]

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IBM Tivoli Analytics for Service Performance

With the explosion of Big Data the field of Analytics has boomed in recent years. One discipline in this field that is gaining more prominence and momentum is that of IT Operations Analytics and, in particular, predictive analytics. A presentation at the recent Gartner IT Infrastructure & Operations Management Summit forecast that amongst Global 2000 […]

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How to move up ITIL’s Data-Information-Knowledge-Wisdom DIKW structure

In my earlier ITIL articles I’ve talked a little about Configuration Management, CMDBs, discovery tools and the Service Knowledge Management System (SKMS). Knowledge Management may not be one of the processes that immediately spring to mind when you think about ITIL, but it’s actually pretty important when it comes to improving the quality of your Service Delivery […]

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