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IT Service Management

10 Reasons why you should be using Predictive Insights

BM have designed and developed Predictive Insights from the ground-up and because of that it has been able to respond to customer demands and requirements for a real-time performance analysis tool. But why should your company consider using Predictive Insights? Here are 10 reasons why Predictive Insights can quickly help you improve the quality of your enterprise monitoring, reduce incidents and save money.

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How to integrate Nagios with ServiceNow Incident Management

I was recently asked by a customer to integrate Nagios with Service-Now and after looking into existing options I came across only one and which was a deprecated tool. So I decided to write an integration for the customer and wanted to share what was achieved. I am starting off with a Nagios XI instance, […]

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Discovering your devices before moving to the cloud or consolidating data centers

We have been asked by a few companies if they can use Tivoli Application Dependency Discovery Manger (TADDM) to quickly discover what devices they have in a data center before either moving to the cloud or closing data centers due to consolidation. In addition Managed Service Providers (MSP) have requested the ability to discover the […]

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Building Business Service Topology views with ServiceNow, Omnibus, Impact and DASH

In this blog I will take a look at how you can bring data from your ServiceNow CMDB to your OMNIbus events and use the Dashboard Application Service Hub (DASH) topology view to visualise the service component hierarchy and the impact of those events.

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Creating Custom Database Views to Simplify TADDM Reporting

This four-part video presentation demonstrates how you can use the out-of-the-box tools provided with TADDM to create custom database views to simplify TADDM reporting.    

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Netcool Operations Insight – What exactly is it and how can I get it?

Only a few years ago when we were installing monitoring tools (and more specifically Data Warehouses) a common limiting factor was the storage capacity needed. However over the last few years and with the advent of cloud and very cheap storage the problem has shifted. The issue now is how companies can make sense of […]

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Predictive Monitoring – a worked example

I’ve blogged about predictive monitoring technologies before however I think there is now evidence that the tools are starting to be used as part of an IT team’s core toolset. The big change for me is that large software vendors such as IBM are now taking the tools very seriously to the extent that they […]

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IBM Netcool Operations Insight V1.2

UPDATE: Read Netcool Operations Insight – What exactly is it and how can I get it? IBM Netcool Operations Insight V1.2.0, introduced in this blog post, has recently gone GA. This update to the initial 1.1.0 version includes major releases of both the Netcool/OMNIbus and Netcool/Impact products. Also new to 1.2.0 is IBM Networks for […]

IBM SmartCloud Analytics – Predictive Insights 1.2.0.2

The Tivoli Analytics for Service Performance product, which I first wrote about here and here, has since been rebranded under the IBM SmartCloud Analytics umbrella and is now known as IBM SmartCloud Analytics – Predictive Insights. The latest 1.2.0.2 version introduces the following new features: Related Metrics: SmartCloud Analytics – Predictive Insights now allows you […]

Netcool Operations Insight: Questions and Answers

What is Netcool Operations Insight? Netcool Operations Insight is a combination of existing IBM products (Netcool/OMNIbus, Netcool/OMNIbus Message Bus Gateway and SmartCloud Analytics – Log Analysis) plus pre-written configurations and customisations for the different components to facilitate the integration and aid usability. What do the Netcool Operations Insight Integrations do? All alerts received by the […]

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