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Data Centre Management

Netcool/OMNIbus Web GUI Maps

As a staple part of the Netcool/Webtop product, which is now shipped as Netcool/OMNIbus Web GUI, the Map interactive graphical view feature has been around for a long time but a recent customer engagement reminded me how useful it can be when there is a need for a high-level or management style dashboard view. If […]

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IBM Tivoli Analytics for Service Performance

With the explosion of Big Data the field of Analytics has boomed in recent years. One discipline in this field that is gaining more prominence and momentum is that of IT Operations Analytics and, in particular, predictive analytics. A presentation at the recent Gartner IT Infrastructure & Operations Management Summit forecast that amongst Global 2000 […]

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The Challenge of ITM v6.3 and Jazz for SM

IBM Tivoli Monitoring v6.3 has introduced a number of new components to the ITM solution based around Jazz for Service Management and “The Dashboard Application Service Hub”, i.e. the renamed Tivoli Integrated Portal. So is this all just a case of rebadging? What is Jazz for SM and how does it shape up? The combination […]

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How can you build up an ITIL Service Knowledge Management System (SKMS)?

In my earlier ITIL articles I’ve talked a little about Configuration Management, CMDBs and discovery tools that make building and maintaining accurate and current CI data more manageable. Today I thought I’d expand on this theme by touching on our experiences of another element of the Service Knowledge Management System (SKMS). As well as the […]

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Business value of ITSM – Part 2

In my earlier post about linking Projects to Business Value I talked about my 5 simple rules to ensure that the technical deliverables from projects achieve the ROI anticipated in the Business Case. I wanted to expand on the theme a little, and talk about how we’ve applied the principles to a number of IT Service Management […]

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Configuration Management without a Discovery tool – Seriously?

I’m amazed at the number of Configuration Management “solutions” that have weak, optional, or sometimes even no automated discovery capability. Anyone who has tried to build out a full Configuration Management Database (CMDB) or undertake any kind of Service Asset & Configuration Management project will know that it is an almost impossible task unless you […]

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Can you “do” ITIL without Configuration Management, and where to start?

Most organisations starting to adopt the ITIL Process Framework will initially focus on the primary processes undertaken by a Service Desk; namely Incident, Problem, and (often) Change. This makes a good deal of sense, since it is widely acknowledged that a good Service Desk can transform a user’s interactions with IT. Having been both a […]

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