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Best Practices

TWS Workload Automation – Part 1

Over the years that I have worked with TWS distributed I have worked with many different customers and it never ceases to amaze me how each one can use TWS in a different way. Of course the vast majority of TWS usage involves the scheduled execution of a process (usually batch) and does not differ […]

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OMNIbus Self-Monitoring: At last!

Introduction Those familiar with the Netcool product suite will be aware that Impact has included the feature for “self-monitoring” for some time. This enables Key Performance Indicators for runtime performance to be collected and analysed, for example memory usage and event queue size. Alerts are generated based on pre-defined thresholds. Similar features have now been […]

Netcool/OMNIbus Probe for SCOM: Out with the old and in with the new

The original version of the Netcool/OMNIbus Probe for SCOM 2007 proved somewhat troublesome to configure, specifically the communication that required the set-up of SSL certificates. Thankfully the latest version relies on standard Kerberos authentication and so configuration is much simplified. The Netcool/OMNIbus Probes for SCOM (there are versions to support SCOM2007 and SCOM2012) collect alarms […]

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ITM Centralized Configuration and the Log File Agent

Some time ago I wrote about the Centralized Configuration feature of IBM Tivoli Monitoring.  Introduced in version 6.2.2 Fixpack 2, this feature provides ITM agents with a pull-based mechanism that enables them to dynamically obtain configuration files, such as private situations and situation thresholds from a central source.  The central source can be another ITM […]

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Writing a Bring Your Own Device (BYOD) Policy

One of the most important aspects of any BYOD project is writing the policy document.This blog offers a BYOD policy template to get you started and provides some simple pointers to ensure your policy document fits your needs. Download the free Orb Data BYOD Policy Template   A BYOD policy affects more than just the […]

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How to move up ITIL’s Data-Information-Knowledge-Wisdom DIKW structure

In my earlier ITIL articles I’ve talked a little about Configuration Management, CMDBs, discovery tools and the Service Knowledge Management System (SKMS). Knowledge Management may not be one of the processes that immediately spring to mind when you think about ITIL, but it’s actually pretty important when it comes to improving the quality of your Service Delivery […]

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ITIL Service Level Management – How can you report credibly against SLAs and KPIs?

Service Level Agreements are central to the relationship between IT Service Delivery functions and the Business Consumers of their services;  they define the agreed expectation of the level of service which the Customer (internal or external) can expect to receive. As such an SLA should be written in language understood by a reader who may […]

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How can you build up an ITIL Service Knowledge Management System (SKMS)?

In my earlier ITIL articles I’ve talked a little about Configuration Management, CMDBs and discovery tools that make building and maintaining accurate and current CI data more manageable. Today I thought I’d expand on this theme by touching on our experiences of another element of the Service Knowledge Management System (SKMS). As well as the […]

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Business value of ITSM – Part 2

In my earlier post about linking Projects to Business Value I talked about my 5 simple rules to ensure that the technical deliverables from projects achieve the ROI anticipated in the Business Case. I wanted to expand on the theme a little, and talk about how we’ve applied the principles to a number of IT Service Management […]

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Configuration Management without a Discovery tool – Seriously?

I’m amazed at the number of Configuration Management “solutions” that have weak, optional, or sometimes even no automated discovery capability. Anyone who has tried to build out a full Configuration Management Database (CMDB) or undertake any kind of Service Asset & Configuration Management project will know that it is an almost impossible task unless you […]

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