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Best Practices

It’s the end of the road for Netcool OMNIbus 7.4

Recently my toaster which I’d had for 32 years toasted its last slice of bread and I was forced to replace it with a newer model. Even though the toaster was cheap and looked ugly it worked just fine and was the first thing my mother bought me when I left home and so I […]

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Setting up PowerShell discoveries with TADDM

With the release of TADDM 7.3.0.2 came the ability to perform Windows discoveries with PowerShell instead of WMI. In comparison with WMI a PowerShell session sends fewer requests to access target systems, which in turn reduces the number of events that are logged. In addition if you use SSL it should also be more secure. […]

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Is your company ready for GDPR?

Time to GDPRCountdown Data protection has become a big issue over the last few years and as a result the UK’s Information Commissioner’s Office (ICO) is becoming increasingly aggressive with its fines for DPA related offences. In 2010 there were just 2 fines totalling £160,000 but so far this year (up to August 2017) there […]

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TWS Workload Automation – Part 1

Over the years that I have worked with TWS distributed I have worked with many different customers and it never ceases to amaze me how each one can use TWS in a different way. Of course the vast majority of TWS usage involves the scheduled execution of a process (usually batch) and does not differ […]

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OMNIbus Self-Monitoring: At last!

Introduction Those familiar with the Netcool product suite will be aware that Impact has included the feature for “self-monitoring” for some time. This enables Key Performance Indicators for runtime performance to be collected and analysed, for example memory usage and event queue size. Alerts are generated based on pre-defined thresholds. Similar features have now been […]

Netcool/OMNIbus Probe for SCOM: Out with the old and in with the new

The original version of the Netcool/OMNIbus Probe for SCOM 2007 proved somewhat troublesome to configure, specifically the communication that required the set-up of SSL certificates. Thankfully the latest version relies on standard Kerberos authentication and so configuration is much simplified. The Netcool/OMNIbus Probes for SCOM (there are versions to support SCOM2007 and SCOM2012) collect alarms […]

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ITM Centralized Configuration and the Log File Agent

Some time ago I wrote about the Centralized Configuration feature of IBM Tivoli Monitoring.  Introduced in version 6.2.2 Fixpack 2, this feature provides ITM agents with a pull-based mechanism that enables them to dynamically obtain configuration files, such as private situations and situation thresholds from a central source.  The central source can be another ITM […]

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Writing a Bring Your Own Device (BYOD) Policy

One of the most important aspects of any BYOD project is writing the policy document.This blog offers a BYOD policy template to get you started and provides some simple pointers to ensure your policy document fits your needs. Download the free Orb Data BYOD Policy Template   A BYOD policy affects more than just the […]

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How to move up ITIL’s Data-Information-Knowledge-Wisdom DIKW structure

In my earlier ITIL articles I’ve talked a little about Configuration Management, CMDBs, discovery tools and the Service Knowledge Management System (SKMS). Knowledge Management may not be one of the processes that immediately spring to mind when you think about ITIL, but it’s actually pretty important when it comes to improving the quality of your Service Delivery […]

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ITIL Service Level Management – How can you report credibly against SLAs and KPIs?

Service Level Agreements are central to the relationship between IT Service Delivery functions and the Business Consumers of their services;  they define the agreed expectation of the level of service which the Customer (internal or external) can expect to receive. As such an SLA should be written in language understood by a reader who may […]

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