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Advanced Event Management

How to integrate Nagios with ServiceNow Incident Management

I was recently asked by a customer to integrate Nagios with Service-Now and after looking into existing options I came across only one and which was a deprecated tool. So I decided to write an integration for the customer and wanted to share what was achieved. I am starting off with a Nagios XI instance, […]

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Java-Free Web GUI

Web GUI Netcool Health Dashboard

Many of Orb Data’s customers have been interested in the latest Web GUI Fix Pack, v8.1.0.6, to enable them to move to a fully java-free experience for the operators. This panacea will remove the headache of juggling multiple java versions for the various operator applications. The Web GUI Event Viewer has been available as a fully functional replacement […]

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IBM Tivoli Netcool presents the new Java gateway for ServiceNow

Recently IBM released a Java gateway for ServiceNow (nco_g_servicenow-2_0), which marks the first time that IBM have released a dedicated integration to connect OMNIbus and ServiceNow together. Previously it has only been possible to connect OMNIbus and ServiceNow via Netcool/Impact (as detailed in one of my previous blogs) however ServiceNow no longer supports the Netcool […]

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Building Business Service Topology views with ServiceNow, Omnibus, Impact and DASH

In this blog I will take a look at how you can bring data from your ServiceNow CMDB to your OMNIbus events and use the Dashboard Application Service Hub (DASH) topology view to visualise the service component hierarchy and the impact of those events.

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Use Netcool to Leverage Service Now Discovery and CMDB Data

In a previous blog I outlined a possible method of integrating IBM Tivoli Netcool (specifically Impact/TBSM) with Service Now to raise incidents.This blog will outline one possible method to be employed to enrich IBM Tivoli Netcool with data from the Service Now (SNOW for short) Configuration Management Database (CMDB). The method in this blog was […]

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Netcool Operations Insight – What exactly is it and how can I get it?

Only a few years ago when we were installing monitoring tools (and more specifically Data Warehouses) a common limiting factor was the storage capacity needed. However over the last few years and with the advent of cloud and very cheap storage the problem has shifted. The issue now is how companies can make sense of […]

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Netcool Operations Insight: Questions and Answers

What is Netcool Operations Insight? Netcool Operations Insight is a combination of existing IBM products (Netcool/OMNIbus, Netcool/OMNIbus Message Bus Gateway and SmartCloud Analytics – Log Analysis) plus pre-written configurations and customisations for the different components to facilitate the integration and aid usability. What do the Netcool Operations Insight Integrations do? All alerts received by the […]

Netcool/OMNIbus Web GUI Maps

As a staple part of the Netcool/Webtop product, which is now shipped as Netcool/OMNIbus Web GUI, the Map interactive graphical view feature has been around for a long time but a recent customer engagement reminded me how useful it can be when there is a need for a high-level or management style dashboard view. If […]

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IBM Tivoli Analytics for Service Performance – Update

A few weeks back I wrote a blog post regarding Tivoli Analytics for Service Performance.  The test system that I set up to analyse data from an ITM Tivoli Data Warehouse implementation has now been running for over a month.  With the initial learning phase completed,  TASP has now started detecting metric anomalies and generating […]

IBM Application Performance Diagnostics Lite: The Basics

IBM recently released the IBM Application Performance Diagnostics (APD)  Lite product, but what is it? What does it do? How can it help you? The product homepage can be found here and contains a product demonstration video as well as a download  area for the software and associated documentation. So what does IBM say it actually is? […]

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