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Job Opportunity – Lead Technician

Job Title: Lead Technician Location: Green Park, Reading, UK Apply: recruitment@orb-data.com Job Description We are looking for a very technical IT support person to join our expanding Managed Services team in Reading, UK.  Orb Data are the premier IBM partner in the UK for ITSM and you will be joining a team with global reach […]

10 Reasons why you should be using Predictive Insights

BM have designed and developed Predictive Insights from the ground-up and because of that it has been able to respond to customer demands and requirements for a real-time performance analysis tool. But why should your company consider using Predictive Insights? Here are 10 reasons why Predictive Insights can quickly help you improve the quality of your enterprise monitoring, reduce incidents and save money.

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Mass deploy Zabbix agent using Ansible

Zabbix is an enterprise-class open source monitoring tool. I have been working on an integration from Zabbix with IBM Netcool suite for event management and subsequently into Service-Now for incident management. I wanted to get my Zabbix environment to start monitoring some hosts quickly so I can trigger some triggers… I wanted to roll out […]

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Using IBM Netcool Impact’s new RESTful API to integrate with Atlassian JIRA Service Desk.

  RESTful API “A new hope” Over the years I have done a fair number of IBM Netcool Impact to Service Desk integrations. Using a variety of methods such as: Perl script called via an Impact policy (JRExecAction) Impact policy leveraging the much used Web Services DSA (SOAP) The majority of these integrations used SOAP […]

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How to integrate Nagios with ServiceNow Incident Management

I was recently asked by a customer to integrate Nagios with Service-Now and after looking into existing options I came across only one and which was a deprecated tool. So I decided to write an integration for the customer and wanted to share what was achieved. I am starting off with a Nagios XI instance, […]

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Monitoring Docker using IBM Tivoli Monitoring

Continuing from part 1 of the blog that I wrote, exploring some of the key concepts and options for monitoring Docker, I wanted to follow up and update on the monitoring using IBM Tivoli Monitoring (ITM) and IBM Application Performance Management (APM) offerings. Most of the gritty details were covered on the previous blog, so I am […]

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Discovering your devices before consolidating services as part of a merger or acquisition

Discovering your devices before consolidating services as part of a merger or acquisition There are a few times when the data discovered by Tivoli Application Dependency Discovery Manger (TADDM) can be crucial to a business. These are: Discovering the devices you have in a data centre before either moving to the cloud or closing data […]

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Understanding User Agents in the MaaS360 Secure Browser

I was recently asked by a customer what type of Browser the MaaS360 Secure Browser is built upon or emulates so that the customer’s developers can design their web sites accordingly. To provide this information you must examine the browser’s user agent string (UA) which helps identify which browser is being used, what version, and […]

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Decoding TADDM Base64 commands

When TADDM executes remote commands using the TaddmTool.exe binary it encodes the actual command using Base64. Base64 is a binary-to-text encoding scheme that represents binary data in an ASCII string format by translating it into a radix-64 representation. the following example is taken from a Sensor log and in it you can see the actual […]

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Java-Free Web GUI

Web GUI Netcool Health Dashboard

Many of Orb Data’s customers have been interested in the latest Web GUI Fix Pack, v8.1.0.6, to enable them to move to a fully java-free experience for the operators. This panacea will remove the headache of juggling multiple java versions for the various operator applications. The Web GUI Event Viewer has been available as a fully functional replacement […]

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